Gartner

Market research firm Gartner released a survey report today, indicating that 64% of surveyed customers do not want customer service to use AI. The survey also pointed out that 53% of customers would consider switching to competitors if they found that a company's customer service used AI. Gartner surveyed 5,728 customers in December 2023. Although many customer service companies are actively deploying AI services, customers are not buying it. Customers believe that after the introduction of AI in the customer service system, it has become more difficult to contact human customer service, while on the other hand, they are worried that AI …

Market research firm Gartner believes that the total global AI chip revenue will reach US$71.252 billion (currently about RMB 517.29 billion) in 2024, a year-on-year increase of 33%. Image source Pexels 2024 will be the year with the most prominent growth in AI chip revenue. The growth rate will decline in the next few years, but will continue to maintain a double-digit growth percentage. In 2025, the total global AI chip revenue is expected to reach US$91.955 billion (currently about RMB 667.593 billion), which is 1.3% higher than the previous year.

Market research firm Gartner recently released a report that the proportion of enterprise software engineers using AI code assistants was less than 10% at the beginning of 2023, but it is estimated that it will reach 75% by 2028. Gartner surveyed 598 well-known companies around the world in the third quarter of 2023, and the results showed that 63% of companies are currently trying, deploying or have already deployed AI code assistants. In addition to generating and completing code according to programmers' requirements, AI code assistants also play the role of collaborative assistants, by stimulating brainstorming...