In a blog post published on October 15, Japan Today reported that NTT Communications and Softbank are developing an AI system capable of helping customer service deal with bad customers. The innovation is designed to ease the psychological stress of employees while improving the quality of customer service. NTT Communications has developed a new AI customer service system that monitors exchanges between customers and customer service in real time and displays appropriate response language in front of the customer service screen. NTT Communications invited some of the media and demonstrated the system to them. The AI system displays a clear message that can be given to the customer if the customer encounters a bad customer...