customer service

In a blog post published on October 15, Japan Today reported that NTT Communications and Softbank are developing an AI system capable of helping customer service deal with bad customers. The innovation is designed to ease the psychological stress of employees while improving the quality of customer service. NTT Communications has developed a new AI customer service system that monitors exchanges between customers and customer service in real time and displays appropriate response language in front of the customer service screen. NTT Communications invited some of the media and demonstrated the system to them. The AI system displays a clear message that can be given to the customer if the customer encounters a bad customer...

Market research firm Gartner released a survey report today, indicating that 64% of surveyed customers do not want customer service to use AI. The survey also pointed out that 53% of customers would consider switching to competitors if they found that a company's customer service used AI. Gartner surveyed 5,728 customers in December 2023. Although many customer service companies are actively deploying AI services, customers are not buying it. Customers believe that after the introduction of AI in the customer service system, it has become more difficult to contact human customer service, while on the other hand, they are worried that AI …

Previous article [AI Learning] Nanny-level tutorial! Teach you step by step how to make Kimi your own WeChat public account customer service for free (with practical verification results), we learned how to use coze+Kimi as WeChat public account customer service. However, from the conversations between the students and the public account AI customer service, there are the following problems or lack of ability: ① Not sure who they are, sometimes hallucinations occur, and make up a self-introduction. ② Unable to generate pictures. ③ Knowledge cognition ability is still in January 2024, unable to query online. ④ Unable to tell the weather. ⑤ Slow answer speed…

K Krithivasan recently predicted in an interview with the Financial Times that the widespread use of generative AI will lead to the decline of customer service jobs within a year at the earliest. K Krithivasan is the head of Indian IT giant Tata Consultancy Services (TCS). The company is the second largest company in India by market value and has more than 616,000 employees worldwide. Krithivasan believes that generative AI can well replace customer service jobs and reduce corporate operating costs. Citing Krithivasan’s views…