In a recent interview with the Financial Times, K Krithivasan predicted that the widespread adoption of generative AIIt will result in a year at the earliestcustomer serviceThe post didn't fall.
K Krithivasan YesIndia Head of IT giant Tata Consultancy Services (TCS). The company is India's second largest by market capitalization and employs over 616,000 people worldwide.
Krithivasan believes that generative AI can be a good replacement for customer service positions and reduce the cost of running a business. Citing Krithivasan, although the impact of AI on human jobs is currently observed, this will change as multinational customers adopt generative AI.
Krithivasan predicts that generative AI will have a huge impact on the customer help center industry, which employs about 17 million people, according to a 2022 report by Gartner.
Krithivasan said, "Ideally, I don't think there will be too many processing matters in the future that really require human intervention in the call center, and companies can have more diverse and rich ways to provide consulting services to their users, and AI can anticipate incoming calls and proactively address customer pain points."
Krithivasan believes that in the most active promotion of theGenerative AI Able to seamlessly replace human customer service positions "in about a year or so".
