According to The Verge.MicrosoftAn internal test of a Xbox AI Chatbots —— Xbox Support Virtual Agent for Xbox support information in natural language.
We're testing the Xbox Support Virtual Agent, an internal prototype phase of theanimated characters, you can query Xbox support topics by voice or text.
This prototype makes it easier and faster than before for players to get help using natural language, with this information coming from existing Xbox support pages.
-- Haiyan Zhang, Head of AI, Xbox Games
▲ Existing Xbox Support Page
The Xbox chatbot starts by asking players, "How can I help you today?" And it's quick to respond. Xbox console malfunctions, help with paid subscription issues, processing game refunds, and various other support requests.
In recent days, Microsoft has expanded the testing of its Xbox chatbotThis suggests that the prototype "Xbox Support Virtual Agent" may one day be able to handle support queries from all Xbox users. According to the source, the Xbox chatbot is also currently being tested on support queries for the My World Realms subscription server hosting service.
In addition to the Xbox chatbot, Microsoft is known to be working on bringing AI capabilities to game content creation, game operations, and Xbox platforms and devices.