American food delivery industry giant DoorDash The company announced today that it will launch a new tool called "SafeChat+" in its app to detect whether there is abusive or harassing speech in the communication between customers and delivery boys.
The official claim is thatThe new tool can review more than 1,400 private messages between customers and riders every minute, covering multiple languages including English, French, and Mandarin Chinese., but it still needs to pass manual supervision and review. In terms of functions, the tool will provide corresponding measures for different harassment targets:
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If customers are harassed: quickly contact DoorDash's support team
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If the delivery guy is harassed: you can quickly cancel the order through the corresponding entrance.If you are insulted or harassed by the other party during the delivery process, you can cancel the delivery without affecting your rating.
According to reports, SafeChat + can also capture any "nuances" that do not match specific keywords, that is, it supports fuzzy matching. DoorDash also claims that more than 99.99% deliveries on the platform are completed without any safety incidents.
This is not the first time DoorDash has introduced AI technology to its platform. DoorDash has developed a chatbot called “DashAI", which further speeds up the customer's ordering process. With this robot,Customers only need to enter some keywords to get personalized takeaway restaurant recommendations.