recently,Consulting CompanyEdelmanA survey of 32,000 respondents worldwide showed that peopleAITrust in (AI) is declining rapidly, reflecting the negative impact of the AI revolution. Less than 18 months after OpenAI released ChatGPT in November 2022, the survey found that global public trust in AI is already declining.
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“Trust is the currency of the AI age, yet our innovation account is dangerously overdrawn,” said Justin Westcott, global technology chairman at Edelman. He stressed that companies must look beyond the mechanical aspects of AI and address its true cost and value — the “why” and “for whom”.
Despite Silicon Valley's insistence that AI can be trusted,up to dateSurveys from around the world, including but not limited to Edelman’s, show that people are divided over whether the technology is helpful, and that trust is declining. Trust in AI globally has fallen from 611 in 2019 to just 531. In the U.S., where job insecurity is rising and many are out of work or expecting to be unemployed, only 351 said they trust the technology, compared to 501 five years ago.
This drop in trust from 2019 is not surprising. Before 2022, AI was more the stuff of science fiction and quiet institutional musings than actual reality. With the launch of ChatGPT, concerns about AI taking our jobs or potentially enslaving us suddenly became more real, and everyone was engaging more personally with the technology.
InvestigativemaximumOne of the findings is that globally, people believe that the management of AI innovation to date is "poor" by a margin of two to one. Edelman CEO Richard Edelman pointed this out in a statement about the survey. In addition, while 76% trust the tech industry, only half trust AI, a gap that undoubtedly needs further exploration as tech giants such as Microsoft and Meta continue to invest heavily in AI.
Edelman survey respondents said they want guidance from scientists on AI safety, providing an opportunity for the research community to become part of the field.authorityNegative AI images may become an obstacle to its further development. Only those companies that put responsible AI first, work transparently with communities and governments, and return control to users will not only lead the industry, but also rebuild the bridge of trust that technology has lost to some extent.