According to a report by CNBC on Friday, American companies such as Walmart, Delta Airlines, T-Mobile, Starbucks, and European companies such as Nestlé have begun to use AI tomonitorWork information between employees.
These tools can be used to monitor chat content in popular overseas apps including Slack, Microsoft Teams, Zoom, etc.
According to one of AI ToolsJeff Schumann, CEO of provider Aware, said:AI helps companies “understand the risks in communication”, and be able to understand employee emotions in real time, rather than relying on surveys once or twice a year.
He said that by analyzing anonymous data in AI products, corporate leaders can understand how employees of a certain age group or region react to new corporate policies or marketing activities. At the same time, he also claimed that his own "Aware" analysis toolNo functionality to tag individual employee names.
When new customers sign up to use its analytics tools,Its built-in AI ModelsIt will take about two weeks to train employees on the message and understand the mood and emotional patterns within the companyBeyond that, while the tool allows a company's security or HR department to sift through and search through reams of data, Aware itself doesn't make decisions.
Jutta Williams, co-founder of Humane Intelligence, a local AI accountability nonprofit, said when talking about the use of AI to monitor employees, it has largely become a "thought crime" and is treating people as "inventory" in a way that she has never heard of before.