Recently, a company called Bland AI The startup has attracted widespread attention in automating corporate calls. Founded in 2023 in San Francisco, California, the company focuses on replacing traditional manual customer service with artificial intelligence technology. Recently, Bland AI announced the successful completion of a $16 million Series A round.Financing, the round was led by Scale Venture Partners.
So far, Bland AI has received a total of $22 million in investment, with supporters including Y Combinator, PayPal founder Max Levchin, Eleven Labs CTO Piotr Dąbkowski, and Twilio founder Jeff Lawson.
Isaiah Granet, CEO and co-founder of Bland AI, said the company's mission is to improve the way companies communicate over the phone. He pointed out that traditional manual customer service cannot be on call 24 hours a day, handle millions of calls at the same time, and cannot be fully trained according to the company's specific requirements. Artificial intelligence can be more cost-effective and help companies improve work efficiency.
Bland AI's telephone platform has multiple functions. Enterprises can customize the voice and conversation path of AI agents and handle multiple scenarios. Its platform also provides detailed call analysis and data integration functions to help enterprises continuously optimize customer interactions. Currently, large enterprises such as Better.com and Sears have begun using Bland AI's technology to improve the efficiency and effectiveness of telephone communication.
With the new funding in place, Bland AI plans to further develop its platform, particularly enhancing analytical capabilities to support multiple industries including healthcare, real estate, logistics, and financial services.